BSB40120 – Certificate IV in Business

This nationally recognised qualification will level up your use of digital technologies and develop your critical thinking, business relationships and communication strategies. Even better, you can choose from one of nine specialisation areas — leadership, administration, operations, sustainability, big data, cyber security, finance, records and information management, or procurement. Graduate with an arsenal of skills that support your actual job role.

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Total units of competency

To achieve this qualification, competency must be demonstrated in: 12 units of competency: 6 Core units and 4 Elective units.

Click here to download the course structure.

Course outcomes:

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Occupational titles may include:

  • Personal Assistant
  • Project Officer
  • Office Administrator
  • Executive Personal Assistant
  • Administrator
  • Customer Service representatives
  • Sales Agent
  • Sales Account Assistant

Course fee


Entry Requirements

There are no entry requirements for this qualification.

Course duration

8 months


This course holds National Accreditation under the Australian Qualification Framework (AQF).

Career Pathway

The further study pathways available to students who undertake this course include:

BSB50120 – Diploma of Business 


Student can have reassessments of NYC (Not Yet Competent) at no charge.